Shipping Overview

At Counra.com, we are dedicated to ensuring a seamless and delightful shopping experience for our esteemed customers in the UK. Please take a moment to acquaint yourself with our shipping policy, providing details on the shipping process and related inquiries.

Is Shipping Free? We are pleased to offer free shipping on all orders.

How Long Will My Order Take To Dispatch? Orders typically take 1 to 2 business days to process before shipping. For specific details about your order, please don't hesitate to contact our dedicated support team at support@Counra.com

How long until I receive my package within the UK? We understand the anticipation of receiving your order promptly. Standard Shipping within the UK generally takes 3-8 days for delivery after dispatch. We do not process or dispatch orders during weekends or holidays.

Can I make changes to my order after it has been shipped? Once an order has been shipped, modifications are not possible. If you need to adjust your order, please contact us promptly at support@Counra.com with your order number and relevant details. Cancellations are not guaranteed, and we provide a window of 24 hours from order placement to request changes or cancellations.

Can I rush my order? While we currently do not offer expedited rush orders beyond our standard shipping options, we are continuously exploring ways to enhance our shipping services.

Wrong Address Disclaimer In the event of an incorrect shipping address, please contact us immediately at support@Counra.com We can assist if the order has not been processed or shipped. However, changes or cancellations may not always be feasible due to the limited time frame.

What if I received the wrong item? Or an item is missing? Should you receive the wrong item or find an item missing, kindly reach out to us via phone or email with your order number and associated phone number. We are committed to rectifying the issue promptly by shipping out the correct item(s).

Tracking states that my order has been delivered but I can't find it, what do I do? If your tracking indicates delivery but the package is not found, please contact us immediately. Include your order number and phone number to assist in initiating an investigation. Please note that once the order leaves our warehouse, our control over its delivery is limited.

How can I track my order? Once your order is processed and shipped, you will receive notifications through email and/or text. Each order will be assigned a tracking number. If you haven't received it, please do not hesitate to reach out to us for assistance.

Does Counra.com ship internationally? Yes we offer international shipping. For specific details regarding shipping times to international destinations, please contact our friendly support team.

 

Should you need further information or clarification on our shipping policy, we encourage you to contact us at support@Counra.com Your satisfaction is our top priority.